I had a vm for cucm7.1(3) that I’d had off for a while – and I needed to fire it up again for some lab testing. Of course, my usual set of passwords didnt work to get into the thing. So, at the console of the vm, I did the following:

1. Login at the console using username: pwrecovery  password: pwreset.

2. Edit the vm’s settings to ensure no cdrom images or physical cdroms are connected.

3. Follow the prompts, and re-enable the call manager iso image in the cdrom drive when prompted to ‘insert the cdrom’. Its basically asking for the call manager install media.

This resets the user admin account to ‘admin’ with a new password you specify.